Terms and Conditions for 11 Plus Lifeline, a service provided by RSL Educational (Robert Lomax) (‘we’) to monthly subscribers signing up through the RSL Educational Website (‘you’)

Our general terms and conditions and privacy policy are at this link. The following information relates exclusively to 11 Plus Lifeline.

Last updated 23/04/2026

We will always treat our customers with respect and aim to provide the best possible service. This document clarifies your obligations and ours if you sign up for 11 Plus Lifeline.

The educational material provided through this service is only for the use of you and your own children; or if you are a teacher, it should be used by no more than one of your students. Other students should each take out their own individual subscriptions. The material must not be copied or distributed in any way, electronically or physically. You may not authorise others to view or access the service using your account.

We will charge you for each month’s subscription at the beginning of that period, with the first payment being taken during signup, the second on the same day of the following month, and so on. If you cancel within the first month after signing up, you are entitled to a full refund. For example, if you sign up on the 24th of February, you can cancel at any time until the end of the 23rd of March and receive a full refund. However, Platinum and Super Platinum subscribers cannot receive a refund if they have already made use of an 11 Plus consultation (such as assessing a piece of their child’s work) and no member can claim a refund if they have redeemed claimable benefits such as books or MCQ English courses bundled with their subscription.

If you cancel during a subsequent month, you will not be refunded for that month, but you will not be charged again. For example, if you signed up on the 24th of February and cancelled on the 12th of April, you would be charged for two months: for the month beginning on the 24th of February and the month beginning on the 24th of March.

We may decide to stop sending papers to any subscriber at any time, without needing to give a reason.

A paper counts as having been emailed if we have a record that it has been dispatched to the email address provided by the customer. We aren’t responsible if material is lost by your email provider, if it vanishes into your Junk folder, or if it is sent to an incorrectly-submitted email address.

Platinum and Super Platinum subscribers cannot claim an 11 Plus consultation after cancelling their subscription, even if the consultation has not yet been redeemed.

Book and course credits remain redeemable until you cancel your subscription. Once you have redeemed them, the books/courses remain yours forever. In the case of courses, “forever” should be understood as the full time until that course is no longer available on the RSL Educational website.

Books benefit from free postage within the UK. For overseas members, postage is payable.

Platinum subscribers: A 1-hour 11 Plus consultation/work assessment lapses if it is not used within 2 months of first becoming available to the subscriber. You can roll over one unused consultation into the next month and claim a 2-hour consultation, but you can’t roll these 2 hours over into the next month and claim 3 hours. You would still only be able to claim 2 hours.

Super Platinum subscribers: A 2-hour 11 Plus consultation/work assessment lapses if it is not used within 2 months of first becoming available to the subscriber. You can roll over one unused consultation into the next month and claim a 4-hour consultation, but you can’t roll these 4 hours over into the next month and claim 6 hours. You would still only be able to claim 4 hours. Book credits can accumulate up to a maximum of 18 book purchases (the number of RSL book titles).

 

‘11 Plus Lifeline’ is a subscription service offered by RSL Educational (Robert Lomax), UK VAT number GB252515326, of Rosenbergweg 2, 6004 Luzern, Switzerland