Frequently Asked Questions
I love the idea of this service, but I don’t want to spend my money without being sure that it’s right for me.
You can try 11 Plus Lifeline without any risk at all. If you cancel in the first month, I promise to refund your money. Please see the T&Cs for more information. The only exception is if you are a Gold or Platinum member and have already used my individual marking and advice service.
If I sign up for a Gold or Platinum subscription, can I be certain that my child’s work will be marked by Robert?
Yes, you can! I provide all marking and feedback myself.
You keep mentioning your “Example Answers and Uniquely Detailed Explanations”. Is this just a marketing slogan?
You’re probably used to practice books with the answers stuffed into a few pages at the back, in a tiny typeface and with minimal explanations (if any at all).
On the other hand, the four 11 Plus Lifeline papers offered as free samples have (in their complete versions):
- 42 A4 pages of questions, answers, explanations and guidance (Maths);
- 10 A4 pages of questions, answers, explanations and guidance (Written Comprehension);
- 31 A4 pages of questions, answers, explanations and guidance based around a single story question (Creative Writing);
- 34 A4 pages of questions, answers, explanations and guidance (Multiple-Choice Comprehension).
This is because I write at least one example answer for every question. My explanations discuss these example answers carefully, as though I’m giving a one-to-one tutorial to the student: explaining the key techniques and the potholes to beware of; revising core skills whenever possible; and always maintaining a gentle, encouraging tone. Everything is clearly and elegantly formatted.
If you still need to be convinced, you might like to read some of my books’ reviews on Amazon. 11 Plus Lifeline offers different materials (I never re-use content from my books), but written to absolutely the same rigorous standard.
Maths or English?
Sometimes my papers are for English and sometimes for Maths. Over time you will receive a mixture of Maths, English comprehension and creative writing, as well as verbal reasoning: I am guided by what my customers need. Whatever I am writing each week, my focus is always on creating the highest-quality material that I can.
Will your papers be relevant to my preferred school?
They should always be very relevant. Everything I publish through 11 Plus Lifeline is focused around the Key Stage 2 syllabus, and the most in-demand exam styles, based on the most popular schools among my subscribers, are my focus. Shortly after you sign up, I’ll be in touch to check which schools you are aiming for, and I use this information to keep my service relevant.
I see the variety of my papers as their strength: I offer children an outstanding all-round academic workout. In the end, your children will probably perform better than if they had simply crammed for one structure of test.
But are they more suitable for independent or grammar schools?
My subscribers have achieved great success in independent and grammar school exams. I work very hard to make sure that 11 Plus Lifeline content is useful for everybody.
How does the Real Papers service (Silver, Gold & Platinum subscriptions) work?
Twice a month I send Silver, Gold and Platinum subscribers an 11-plus past paper published by a popular school, along with a set of worked solutions and my usual thorough advice: in exactly the same style as the solutions to my own papers. Just like my other 11 Plus Lifeline papers, these Real Papers move between Maths and English, always maintaining a healthy variety.
Of course, Silver, Gold and Platinum subscribers also receive all the material written for Bronze members.
You say I can cancel for a full refund in the first month. Is there any catch?
No. If you cancel in the first month you will get your money back. That’s it.
The only exception is if you are a Gold or Platinum subscriber and have already used the consultation (work assessment and advice) included in your subscription, in which case you can’t have a refund for that month.
Do I have to commit to several months’ subscription? Is there a cancellation fee?
No and no. You can cancel whenever you want, without paying a penny more than you already have. I rely on my customers being sufficiently impressed by the service that they don’t want to cancel!
I’m a teacher/tutor. Can I share the papers with my students?
No. Sharing or copying 11 Plus Lifeline papers is against the service’s terms and conditions (and an infringement of my copyright): if many people did it, I would go out of business. Please don’t!
If you get in touch, I will be glad to discuss creating a special discount code for your students.
If I subscribe to the Gold or Platinum service, are you able to offer advice by phone/Skype, rather than through emailed comments?
Yes, of course. If you take out a Gold or Platinum subscription, you are paying for my time and my attention to the academic needs of your children. How you prefer to use that time is largely up to you. (There are a few terms and conditions specific to Gold and Platinum subscriptions.)
Can I upgrade/downgrade my subscription after signing up?
How you will process my personal data?
Your card details are stored securely by the payment provider, Stripe, and RSL Educational has no way of accessing them. Furthermore, if you pay by credit card, you have the the benefit of your own card company’s payment protection. With regards to all other personal data, RSL Educational Ltd is registered with the United Kingdom Information Commissioner’s Office and complies with all relevant law and best practices in order to keep your data protected.
I can’t pay by credit or debit card. Can I still subscribe to 11 Plus Lifeline?
We’ll find a way to get you on board! Send me a message with your phone number, and we can talk things through. Some subscribers pay by bank transfer each month, for instance.
If there’s anything else you’d like to know, feel free to get in touch.